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Excellence in store: Douglas Town Centre Management introduces Customer Service award

Friday, 10 February 2017 10:34

Douglas Town Centre Management (DTCM) has launched a campaign to find the person who provides the best customer service in Douglas town centre and has come up with a shortlist of eight exceptional people who go above and beyond every day.


 ASC2166 Medium Douglas town centre manager Oliver Cheshire, back row, second left, holding the Douglas Customer Service Champion 2017 trophy with, front row, left to right, Stephanie Cain, The Caff; Amoure Ferreira, Marks & Spencer; and Caroline Skillicorn, Argento. Back row, David Castro, Boots; Csaba Bartha, The Eatery; and Fazz Williams (Mountain Warehouse. (Ben Holt of Manx Telecom and Kerri O’Reilly of Barbary Coast unavailable for photo).


Members of the public are now being invited to visit DTCM’s Facebook page and like the photo of the person they believe to be the best customer service professional.


The one with the most likes when the competition closes on Monday February 20 at 10am will become ‘Douglas Customer Service Champion 2017’, winning a trophy and two tickets to the Young Farmers’ concert in March. 


Each of the eight finalists have said what customer service means to them.


Always to smile, leave an impression and 100% customer service.’ David Castro – Boots.


To me customer service can make up for when we can’t always provide what the customer needs/wants. You can go into a store and they don’t have what you want in, but leave feeling great because you had good service and will go back again in the future. It’s also about going the extra mile and giving the customer that little extra and going above what I’m expected to do.’ Ben Holt, Manx Telecom.


‘I strive to make every moment special for my customers.’ Amoure Ferreira – Marks & Spencer.


‘Good customer service is being able to help my customers make the best choices by having a thorough knowledge of my stock and experience with the products and brands we sell.Caroline Skillicorn – Argento.


‘All of the customers are partners in my mission to make them happy. Csaba Bartha – The Eatery.


‘I am very passionate and love my job and customer service to me is having a great work ethic and a willingness to do what needs to be done to exceed customer expectations.’ Stephanie Cain – The Caff.


‘Great customer service to me is ensuring that our customers are always made to feel welcome and valued.’ Kerri O’Reilly – Barbary Coast.


‘Customer service is about care and taking those extra steps. It’s all about good manners and treating people as you would like to be treated.’ Fazz Williams – Mountain Warehouse.


Douglas town centre manager Oliver Cheshire said: ‘Outstanding customer service is a vital part of delivering a high-quality Douglas shopping experience. We believe it to be equally important as investing in town centre regeneration if we are to create a thriving and dynamic environment that will attract shoppers to Douglas and encourage them to linger longer.


‘These eight people have a keen understanding of what matters to the people they serve. They’re great ambassadors for excellence in customer service and are making a very real contribution to delivering for Douglas.’


Who wins? You decide. Visit Douglas Town Centre Management on Facebook and like your preferred champion customer service professional’s photo.


Competition closes Monday February 20 at 10am. Votes cast later will not be counted.