Waste Services is a function of the Environment and Regeneration department and is responsible for domestic and commercial refuse collection – including kerbside recycling collection – and general street cleaning throughout the Borough of Douglas.

 **Important Notice**

Waste advice for those households that have tested positive or are symptomatic and awaiting test results for COVID-19

Personal waste (such as used tissues) and disposable cleaning cloths can be stored securely within disposable rubbish bags. These bags should be placed into another bag, tied securely and kept separate from other waste. This should be put aside for at least 72 hours before being put in your usual external household waste bin.

Other household waste can be disposed of as normal.

Refuse Collection

Please ensure wheeled bins have their lids closed and are placed accessibly outside the property before 6am on the day of collection.

Bulk Waste Removal

For any bulky or inappropriate for domestic disposal waste, please take it to the Eastern Household  Amenity Site located at Middle River Industrial Estate, Pulrose Road, Douglas. Alternatively contact the Waste Services team, 696445 to organise a quote.

To find out more about the Eastern Household  Amenity Site, click here.

Street Cleaning

Street cleaning is undertaken 364 days a year and includes litter clearing, chewing gum removal and the emptying of litter and dog waste bins. To arrange for replenishment of the free dog waste bags at stations around Douglas, please contact the Waste Services team, 696445.

Bank Holiday Refuse Collections for 2020

Please find below the day for the wheelie bin refuse collection for this year’s Bank Holidays.

Make sure that your wheelie bin is out ready for collection on the night before

Friday 10 April (Good Friday) - collection will be on the Friday as usual

Monday 13 April (Easter Monday) - collection will be on Saturday 11 April

Monday 8 May (early May Bank Holiday) - collection will be on Saturday 9 May

Monday 25 May (late May Bank Holiday) – collection will be on Saturday 23 May

Friday 12 June (TT Senior Race Day) - collection will be on Friday as usual

Monday 6 July (Tynwald Day) – collection will be on Saturday 4 July

Monday 31 August (Summer Bank Holiday) - collection will be on Saturday 29 August

Friday 25 December (Christmas Day) – collection will be on Saturday 26 December

Monday 28 December (Boxing Day - collection will be on Monday as usual

Friday 1 January 2021 (New Year Day) – collection will be on Saturday 2 January 2021

Please share this information with your friends and neighbours who live in Douglas

.

If you have any questions, please call Waste Services on 696445

Frequently Asked Questions 

What is considered to be ‘unsuitable’ waste for domestic disposal?

Building waste (bricks, rubble, timber, paint tins, etc.), hazardous waste (such as syringes and certain types of clinical waste) and side waste (placed outside or alongside main bin) are considered to be unacceptable for domestic disposal. If you are unsure about what qualifies, please contact Waste Services. (See 'Contact Details' opposite).  

Does the Council provide a commercial waste disposal service?

Yes, commercial refuse collection is offered at competitive rates. Waste bins are charged by weight. For more information please contact Waste Services. (See 'Contact Details' opposite).  

When is the Eastern Household Amenity site open?

Between April 1st and September 30th, the site is open Monday to Saturday from 08:00-19:00 and from 08:00-16:00 on Sundays and bank holidays. Between October 1st and March 31st, the site is open from 08:00-16:00 all week. The site is closed on New year's Day, Good Friday, Tynwald Day, Christmas Day and Boxing Day.

I don’t live in the Douglas area, can I still use the site?

Yes. All users must pay a charge to dispose of fridges and freezers. Charges are:

• Under-counter fridge up to 50kg - £15.00
• Chest fridge/freezer up to 100kg - £27.00
• American style fridge 150kg+ - £50.00
• PC monitors and laptops £6.00
• TVs per unit £12.00
• Dehumidifiers £15.00

Additionally the 2.2m height restriction barrier is removed on Wednesdays from 2 to 6.45pm during the summer operating season, April 1st to September 30th.

An on-site debit card payment facility is available

Cash and cheques will not be accepted at the site.

In addition customers can pre-pay for disposal at Douglas town hall any time Monday to Friday between 09:00 and 16:00. A card will be issued on receipt of payment which must be produced at the site before the fridge or freezer can be accepted for disposal.

Street Sweeper Kerbside Collection Vehicle